Rackspace Credentials and Awards..Do you need more convincing

Fanatical Support® is only real because of our expertise.

Without it we wouldn’t be able to promise and deliver the level of service we do every second of every day. Without it we’d be just another hosting company struggling to deliver on its guarantees and SLAs, instead of actually living up to them. It’s why we hire the best and train them to be better. Why our employees have hundreds, if not thousands, of certifications of expertise. And why we’re the world’s hosting leader.

Company Examinations

  • SAS 70 Type II

Company Certifications

  • PCI Security Standards Council Member
  • Safe Harbor Certified

Employee Certifications

  • Red Hat – Over 80 certified engineers
  • Microsoft – More than 100 certified professionals
  • Network Certifications – including Cisco and many more

Service Expertise

  • American Business Awards’ Best Customer Service Organization

Linux Expertise

  • Red Hat Premier Hosting Partner
  • MySQL Certified Hosting Partner
  • Linux Journal Readers’ Choice – Best Hosting Provide

Windows Expertise

  • Microsoft Gold Certification
  • Microsoft Hosting Provider of the Year
  • SQL Server Magazine Readers’ Choice – Best Database Hosting Company
  • Windows Server 2008

Security:

Physical Security

  • Keycard protocols, biometric scanning protocols and round-the-clock interior and exterior surveillance monitor access to every one of our data centers.
  • Only authorized data center personnel are granted access credentials to our data centers. No one else can enter the production area of the datacenter without prior clearance and an appropriate escort.
  • Every data center employee undergoes multiple and thorough background security checks before they’re hired.

Precision Environment

  • Every data center’s HVAC (Heating Ventilation Air Conditioning) system is N+1 redundant. This ensures that a duplicate system immediately comes online should there be an HVAC system failure.
  • Every 90 seconds, all the air in our data centers are circulated and filtered to remove dust and contaminants.
  • Our advanced fire suppression systems are designed to stop fires from spreading in the unlikely event one should occur.
  • All cables are securely tied down with cable racks suspended from ceilings, providing dual routes for all cables.

Conditioned Power

  • Should a total utility power outage ever occur, all of our data centers’ power systems are designed to run uninterrupted, with every server receiving conditioned UPS (Uninterruptible Power Supply) power.
  • Our UPS power subsystem is N+1 redundant, with instantaneous failover if the primary UPS fails.
  • If an extended utility power outage occurs, our routinely tested, on-site diesel generators can run indefinitely.

Core Routing Equipment

  • Only fully redundant, enterprise-class routing equipment is used in Rackspace data centers.
  • All routing equipment is housed in a secured core routing room and fed by its own redundant power supply.
  • Fiber carriers can only enter our data centers at disparate points to guard against service failure.

Network Technicians

  • We require that the networking and security teams working in our data centers be certified. We also require that they be thoroughly experienced in managing and monitoring enterprise level networks.
  • Our Certified Network Technicians are trained to the highest industry standards.